You can have your bank and payment cards blocked around the clock by calling the following numbers:
From within Germany: 116 116
From abroad: +49 116 116 or +49 30 40 50 40 50
You will need the following information to have your cards blocked:
girocard and bank cards: account number and ideally the bank sort code (Berenberg: 201 200 00)
credit cards: Name of the bank or alternatively the bank code (Berenberg: 201 200 00)
Online credit card services
Online services for new account openings from July 2024:
Berenberg Online-Banking
- You can find your monthly credit card statements in your Berenberg Online Banking (Wealth Management Portal or Corporate Portal)
- Please reach out to your contact person in case you do not have access yet
Secure payment online with Mastercard® Identity Check™
- Secure payment online with Mastercard® Identity Check™ („3D Secure“)
- To use it, please register in the TransactVerify App
Online services for existing customers (account opening before July 2024):
Online credit card information / Berenberg Online Banking
- Login credit card info online
- Further information is available in our credit card turnover information sheet. If your user ID is blocked, please contact kreditkarteninfo.online@firstdata.de.
- This service will be discontinued on September 30th 2024
- From October 1st, you will receive your monthly statements via the same delivery method as your account statement
- Please reach out to your contact person in order to switch to our online banking
Transakt App / Transact Verify App
- Secure payment on the Internet with Mastercard® Identity Check™
- The Transakt app will be discontinued on September 30th 2024. After this date, you can use the new TransactVerify app to authorize online payments